The Business Manager at Western Dental is responsible for running and perpetuating a productive, efficient, and engaged dental practice. At the core of your dedication is supporting the doctors, the Director of Operations (DO) and the office staff to develop the practice while developing a successful and positive team.

Essential Functions:

• Be supportive of company standards while effectively building and nurturing a positive working relationship with the doctor(s).
• Provide exceptional customer service by making the patient the #1 priority!
• Management, training, and oversight of our office staff team members.
• Strong organizational and leadership skills.
• Collaboration with experienced professionals in our corporate and operations management teams.
• Versatility in working with analytical and financial data; including budgets, financial plans, and reports.
• Using information systems tools and reports.
• Good judgment and a strong ability to work with people like our team members, patients, and management.
• Good written and verbal communication skills.
• Lots of enthusiasm for seeing the company’s business constantly improve.
• Lead strategic local marketing initiatives that help drive brand awareness and new patient growth.
• Energetic and eager to tackle new projects and ideas.
• Comfortable in both a leadership and team-player role.

Qualifications:

Educations/Certification:

• Minimum of high school diploma or equivalent required; bachelor’s degree strongly preferred
• Maintain annual OSHA, HIPAA, and/or Infection Control training.

Skills and Abilities:

• 3-5 years of leadership/management experience in a professional environment with direct patient contact preferred.
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills.
• Possess exceptional interpersonal and relationship building skills, including conflict resolution skills.
• Strong organization, planning and analytical skills.
• Ability to use good judgment to make decisions independently.
• Ability to multitask and remain calm in a rapidly changing environment.
• Computer proficiency and the ability to learn new programs as required.

Work Environment and Conditions:

• Overtime required as approved by DO.
• Travel as needed for training and to perform job functions.
• Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.
• Potential of prolonged sitting and standing