The primary role of the Patient Support Coordinator is:
- Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
- Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
- Effectively navigate systems to lookup existing patients’ information in our dental systems
- Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
- Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
- Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.
- Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
- Educate new and existing customers of any available plans, products, and services.
- Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.
- Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
- Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
- Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
- Ability to remain focused and productive each day though tasks may be repetitive.
- Patient Support Coordinators will be an extension of the dental offices located nationwide.
- Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.
- All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings
- Experience with using Denticon and Genesys is highly preferred.
- Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.
Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status. Part-time positions are also available. Must be available from 7AM – 6PM Eastern, Central and Pacific time.
- Paid Time Off (PTO)
- Medical and dental insurance
- Vision coverage
- 401K plan
- Highly competitive salaries
- KPI based incentive programs.
- Outstanding professional training
- Exceptional growth and career advancement opportunities